Alpha Case not visible after creation

Neutrinos Platform
1

I’m doing the Alpha Masterclass now and I’ve created the case instance via endpoint and I don’t see case in the Inbox.

POST https://sandbox.neutrinos-apps.com/caseservice/case/instance/create

{
  "caseType": "alpha_training",
  "caseData": {
    "CustomerInfo": {
      "firstName": "Gowtham",
      "lastName": "Balram",
      "email": "bartlomiej.pasik@decerto.com",
      "address": "HSR Layout",
      "dob": "1990-08-12",
      "age": 34,
      "policyId": "POL-20241101-001",
      "driverDOB": "1988-05-10",
      "driverExperience": "10"
    },
    "PolicyDetails": {
      "inceptionDate": "2024-12-01",
      "customerId": "CUST-001",
      "nomineeId": "NOM-001",
      "sumAssured": 1200000,
      "policyType": "Motor Comprehensive",
      "policyTerm": "1 Year",
      "premiumAmount": 25000,
      "endDate": "2025-11-30",
      "businessChannel": "300001",
      "make": "Toyota",
      "model": "Corolla",
      "vehicleNumber": "KA05AB1234",
      "vehicleProductionYear": 2020,
      "deductible": 1000,
      "coverageTerm": "1 Year"
    },
    "NomineeInfo": {
      "firstName": "Neelapareddy",
      "lastName": "Rao",
      "relationWithCustomer": "Spouse",
      "referenceToPolicy": "POL-20241101-001",
      "dob": "1992-02-15",
      "phoneNumber": 9876543210,
      "address": "HSR Layout, Bangalore"
    },
    "DecisionStatus": {
      "policyId": "POL-20241101-001",
      "underwriting_approved": null,
      "underwriting_comments": "",
      "approval_approved": null,
      "approval_comments": "",
      "decision_date": ""
    },
    "EmailInfo": {
      "recipient": "bartlomiej.pasik@decerto.com",
      "subject": "",
      "message": ""
    },
    "features": [
      { "text": "Basic Life Insurance", "included": true },
      { "text": "TeleMedicine", "included": true },
      { "text": "Digital Budgeting App", "included": true },
      { "text": "Short Term Disability Cover", "included": true },
      { "text": "Extended Life Cover", "included": true },
      { "text": "Priority Support", "included": true }
    ]
  },
  "wfData": {
    "stp_rules_request": {
      "version": "1.0.13",
      "workflowId": "981e0eb6-6d50-4029-8d9a-9b7e45a9d9a4",
      "inputObj": {
        "vehicleProductionYear": 2020,
        "businessChannel": "123",
        "make": "BMW",
        "model": "730",
        "deductible": 5000,
        "driverExperience": "10",
        "driverDOB": "1988-05-10"
      },
      "subFlowIDs": []
    }
  }
}

Got response

{
    "success": true,
    "message": "Case created successfully",
    "cid": 9828
}

Case info from /caseservice/case/instance/fetch

[
  {
    "caseInstance": {
      "cid": 9828,
      "piid": 1166473,
      "source": "-",
      "description": "-",
      "created_at": "2025-11-07T10:27:37.179Z",
      "updated_at": "2025-11-07T10:27:37.611Z",
      "case_last_updated_at": "2025-11-07T10:27:37.569Z",
      "status": "New Case",
      "cdid": 10,
      "processSLA": "-",
      "caseDisabled": false,
      "caseData": {
        "cidid": 9828,
        "data": {
          "features": [
            {
              "text": "Basic Life Insurance",
              "included": true
            },
            {
              "text": "TeleMedicine",
              "included": true
            },
            {
              "text": "Digital Budgeting App",
              "included": true
            },
            {
              "text": "Short Term Disability Cover",
              "included": true
            },
            {
              "text": "Extended Life Cover",
              "included": true
            },
            {
              "text": "Priority Support",
              "included": true
            }
          ],
          "EmailInfo": {
            "message": "",
            "subject": "",
            "recipient": "bartlomiej.pasik@decerto.com"
          },
          "NomineeInfo": {
            "dob": "1992-02-15",
            "address": "HSR Layout, Bangalore",
            "lastName": "Rao",
            "firstName": "Neelapareddy",
            "phoneNumber": 9876543210,
            "referenceToPolicy": "POL-20241101-001",
            "relationWithCustomer": "Spouse"
          },
          "CustomerInfo": {
            "age": 34,
            "dob": "1990-08-12",
            "email": "bartlomiej.pasik@decerto.com",
            "address": "HSR Layout",
            "lastName": "Balram",
            "policyId": "POL-20241101-001",
            "driverDOB": "1988-05-10",
            "firstName": "Gowtham",
            "driverExperience": "10"
          },
          "PolicyDetails": {
            "make": "Toyota",
            "model": "Corolla",
            "endDate": "2025-11-30",
            "nomineeId": "NOM-001",
            "customerId": "CUST-001",
            "deductible": 1000,
            "policyTerm": "1 Year",
            "policyType": "Motor Comprehensive",
            "sumAssured": 1200000,
            "coverageTerm": "1 Year",
            "inceptionDate": "2024-12-01",
            "premiumAmount": 25000,
            "vehicleNumber": "KA05AB1234",
            "businessChannel": "300001",
            "vehicleProductionYear": 2020
          },
          "DecisionStatus": {
            "policyId": "POL-20241101-001",
            "decision_date": "",
            "approval_approved": null,
            "approval_comments": "",
            "underwriting_approved": null,
            "underwriting_comments": ""
          }
        },
        "created_at": "2025-11-07T10:27:37.179Z",
        "updated_at": "2025-11-07T10:27:37.179Z"
      },
      "signal": []
    },
    "taskInstance": {
      "taskId": 7463,
      "taskName": "Admin",
      "taskStatus": "READY",
      "currentProcessInstanceId": 1166475,
      "parentProcessInstanceId": 1166473,
      "metadata": {
        "containerId": "alpha_training_1.0.0-SNAPSHOT",
        "taskSubject": "",
        "taskDescription": "",
        "taskOwner": null,
        "createdOn": "2025-11-07T10:27:38.137Z",
        "potOwners": "krisv",
        "taskDelegatedTime": null,
        "groups": [
          {
            "name": "Admin"
          }
        ]
      }
    }
  }
]

{FEF49825-D166-4407-A21E-57060CF8634D}
{FEF49825-D166-4407-A21E-57060CF8634D}3434×1256 78.9 KB

Is it because I haven’t defined the team and the task is routed to the Admin and I’m not the admin?

2

Hello @Bartek ,
It seems the process is getting stopped in the reels step. Please check if your workflow is configured correctly and ensure that you’re passing the correct data to it.

If the data is not required, you can pass wfData as empty t, and then proceed to create the case.

3

Workflow is configured correctly. Testing results in success.

{66F204EC-F4EC-427C-9F31-515F1F01D1DD}
{66F204EC-F4EC-427C-9F31-515F1F01D1DD}2867×1155 63.7 KB

4

I’m not in the Admin group. Can’t see users nor groups

{4B1EF984-D363-498A-8327-0F1189AF298F}
{4B1EF984-D363-498A-8327-0F1189AF298F}1277×777 17 KB

5

In the group tasks, I don’t see the newest cases

{F032FFAA-CA48-42D3-9D2A-4476941D0FCB}
{F032FFAA-CA48-42D3-9D2A-4476941D0FCB}3429×1219 99.1 KB

6

Hello @Bartek ,
It’s not appearing in the group task because the flow is encountering an error in Reels — it shows that “STP is not a boolean.”
I believe STP might be configured as a string value ("stp") instead of a boolean (true or false).Please check if there’s any misconfiguration and update it to a proper boolean value. Once corrected, try running the flow again.

7

Ok, I’ll change that.

Where have you found this log?

8

@Bartek I am checking it in the bpm, Seem’s like it is the root cause

9

I’ve changed the stp to boolean, but it’s still failing.

When I passed the empty workflow data, I got the case in my inbox

{0C6B3FB1-CDD7-4261-8F19-FC811865A751}
{0C6B3FB1-CDD7-4261-8F19-FC811865A751}2939×969 35 KB

But I can’t see the new case with boolean stp output

10

@Sam could also grant me access to BPM?

11

Can you share the cid of that failed request??

12

The failed case instance id: 9831

13

Did you configur like this "stp": "true"

14

Yes, here’s the workflow output:

{
    "validVehicalAge": true,
    "validEntryRules": true,
    "validBusinessChannel": true,
    "validDriverAge": true,
    "make_en": "string",
    "model_en": "string",
    "body_type": "string",
    "interest_type": "string",
    "no_of_seats": 123,
    "0_Rec_SI": 123,
    "1_Rec_SI": 123,
    "2_Rec_SI": 123,
    "3_Rec_SI": 123,
    "4_Rec_SI": 123,
    "5_Rec_SI": 123,
    "6_Rec_SI": 123,
    "7_Rec_SI": 123,
    "8_Rec_SI": 123,
    "9_Rec_SI": 123,
    "10_Rec_SI": 123,
    "sumInsured": 123,
    "basePremiumRate": 123,
    "ageLoading": 123,
    "excessLoading": 123,
    "driverExpLoading": 123,
    "netPremium": 123,
    "basePremiumLoadPerc": 123,
    "vehicleAge": 123,
    "driverAge": 123,
    "status_code": 123,
    "stp": true,
    "validVehicleAge": true,
    "Base_Premium_Load_%": 123,
    "ageRange": "string"
}
15

@Bartek The result is STP, right? In that case, the case will not be generated. Please try with a non-STP result. I can see that the request was successfully completed because it is STP

16 
{“stp”: “false”,“make_en”: “BMW”,“0_Rec_SI”: 402480,“1_Rec_SI”: 342108,“2_Rec_SI”: 290791.8,“3_Rec_SI”: 247173.03,“4_Rec_SI”: 210097.08,“5_Rec_SI”: 178582.51,“6_Rec_SI”: 151795.14,“7_Rec_SI”: 129025.87,“8_Rec_SI”: 109671.99,“9_Rec_SI”: 93221.19,“ageRange”: “29+”,“model_en”: “730”,“10_Rec_SI”: 79238.01,“body_type”: “Sedan”,“driverAge”: 37,“ageLoading”: 1,“netPremium”: “N/A”,“sumInsured”: null,“vehicleAge”: 25,“no_of_seats”: 5,“status_code”: “0”,“excessLoading”: -21.3,“interest_type”: “Light Vehicle”,“validDriverAge”: false,“basePremiumRate”: “N/A”,“validEntryRules”: “false”,“validVehicalAge”: “”,“validVehicleAge”: “false”,“driverExpLoading”: “1”,“Base_Premium_Load_%”: 2,“basePremiumLoadPerc”: “”,“validBusinessChannel”: “true”}

the workflow should result with this output.

It created the case CID 9833, but still it’s not present in the inbox

17

Did you check the group tasks?

18

It’s present now in the Group Tasks

19

Please check now in your inbox and let me know if there is any issues

20

Why am I seeing it in the Group Tasks and not My Tasks? I guess it’s not assigned to my account, right? Because of no auto routing?