# Account Reset Request Due to Multiple Login Attempts

**URL:** https://community.neutrinos.com/t/account-reset-request-due-to-multiple-login-attempts/316
**Category:** Support Request
**Tags:** neutrinos-alpha
**Created:** [January 22, 2025, 8:23am UTC](https://community.neutrinos.com/t/account-reset-request-due-to-multiple-login-attempts/316 "2025-01-22T08:23:50Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Promise\_Bafana\_Kopo](https://community.neutrinos.com/user_avatar/community.neutrinos.com/promise_bafana_kopo/32/226_2.png) [@Promise\_Bafana\_Kopo](https://community.neutrinos.com/u/Promise_Bafana_Kopo)
#### Post date: [January 22, 2025, 8:23am UTC](https://community.neutrinos.com/t/account-reset-request-due-to-multiple-login-attempts/316/1 "2025-01-22T08:23:50Z")

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I hope this message finds you well. I am writing to request assistance with resetting my account, as I have experienced multiple unsuccessful login attempts.

 ![image](https://community.neutrinos.com/uploads/default/original/1X/dae9785dfb3590db1edc500920342bcc7ed3930c.png)

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### Author: ![Eldho](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/e/c6cbf5/32.png) [@Eldho](https://community.neutrinos.com/u/Eldho)
#### Post date: [January 22, 2025, 8:29am UTC](https://community.neutrinos.com/t/account-reset-request-due-to-multiple-login-attempts/316/2 "2025-01-22T08:29:11Z")

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> [@\[DOWNTIME\] - Sandbox Environment](https://community.neutrinos.com/t/downtime-sandbox-environment/318):
>
> Neutrinos Sandbox Environment is currently unavailable due to migration tasks. Environment should be online in the next 5 hours. Thanks for your patience during this time.