# Access Issue with Alpha Platform

**URL:** https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240
**Category:** Support Request
**Created:** [September 10, 2025, 4:14pm UTC](https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240 "2025-09-10T16:14:03Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![ajayps](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/7ea924/32.png) [@ajayps](https://community.neutrinos.com/u/ajayps)
#### Post date: [September 10, 2025, 4:14pm UTC](https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240/1 "2025-09-10T16:14:03Z")

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Hi everyone,

I’m trying to access the **Alpha Platform** using my username from the **SSD platform** , but I’m unable to log in.

Link I’m trying: [https://ids-alpha.neutrinos-apps.com/interaction](https://ids-alpha.neutrinos-apps.com/interaction)

When I attempt to log in, I get the following error:

“Invalid Credentials! Please try again or select a valid login option”

Does the Alpha Platform require separate credentials, or should the same SSD credentials work here?

Any guidance or clarification would be appreciated.

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### Author: ![Vivek](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/v/77aa72/32.png) [@Vivek](https://community.neutrinos.com/u/Vivek)
#### Post date: [September 10, 2025, 4:34pm UTC](https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240/2 "2025-09-10T16:34:44Z")

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for the Alpha platform you will need a separate set of credentials. SSD credentials will not work there. You can click on forgot password, and they will send you a temporary password to log in

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### Author: ![ajayps](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/a/7ea924/32.png) [@ajayps](https://community.neutrinos.com/u/ajayps)
#### Post date: [September 10, 2025, 5:12pm UTC](https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240/3 "2025-09-10T17:12:56Z")

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There is no Forgot Password option available.

 ![image](https://community.neutrinos.com/uploads/default/original/2X/8/861bb09bd40a9d34c00bc17541d0f5687d5a0fc6.png)

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### Author: ![Sam](https://community.neutrinos.com/letter_avatar_proxy/v4/letter/s/5f9b8f/32.png) [@Sam](https://community.neutrinos.com/u/Sam)
#### Post date: [September 10, 2025, 5:43pm UTC](https://community.neutrinos.com/t/access-issue-with-alpha-platform/1240/4 "2025-09-10T17:43:57Z")

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Hello @ajayps ,  
If you are trying to access the sandbox environment, you can use the following link to access the Alpha Sandbox.  
[Projects](https://sandbox.neutrinos-apps.com/studio/workspace/apps)